Returns & Exchanges

At Gumball, we want every bite to be perfect; if your treats arrive damaged or incorrect, we offer 30-day returns on all non-perishable items and immediate credits for quality concerns. Please note that due to food safety regulations, opened food products cannot be returned unless they are defective.

1

Initiate Your Request

Log in to your Gumball account and select the order containing the items you wish to return to receive a unique Return Authorization Number.

2

Document the Issue

For damaged or spoiled food items, please take a clear photo of the product and packaging to help our quality control team process your claim faster.

3

Pack with Care

Place the unopened items or defective goods back in their original shipping box, ensuring the Return Authorization Number is clearly written on the outside.

4

Ship and Refund

Drop off your package at any authorized carrier location; once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing